We live in an era of fast-paced digitization where IT solutions have become the need of the hour in the business world. Among the many IT solution providers, Compulink Technologies Inc. has emerged as the most experience vendors to the Government with promising scaling potential. This New York-Based IT company takes care of everything from Managed IT services, and Cloud services to Network Project services. The company recently received the prestigious OGS certification from New York State to validate its competence in helping Government understand and resolve complex and simple IT problems.

With the NYS OGS PBITS certification, Compulink can now perform IT services under contract for the state of New York. Now, the company leverages the most advanced, state-of-the-art technologies to deliver robust IT solutions to the various NY Government entities.

What It Truly Means To Be OGS Certified | Compulink Insight

The NYS OGS Certification serves as a contract between the NY State and Compulink Technologies Inc. that enables the IT company to streamline the acquisition of IT requirements for authorized users. Being OGS-certified means, Compulink will have to provide IT services, Cloud services, and other Implementation services and allow software procurement for the state of New York. Dedicated specialists at Compulink will now have to offer targeted and personalized IT advice and solutions to the NY State under this OGS contract. Upon receiving this certification, Compulink has direct access to the broadest range of contracts officially awarded following competitive solicitation. Compulink can now perform IT services under an OMNIA contract allocated via the lead agency model exclusive to their cooperative. Compulink can now leverage the OMNIA cooperative contracts to boost productivity and make actual savings at their company.

How Having OGS Certification Will Benefit Compulink?

Established in 1986, Compulink Technologies has come a long way. The certification has helped the company evolve from its core business model and take on new challenges and opportunities in the field of data migration, IT implementation, managed IT services, cloud backup services & infrastructure and network cabling. With NYS OGS PBITS Contracts, the company is all set to broaden its horizon in IT support and IT infrastructure.

1. Cost reductions that have already been agreed upon,
2. Saving money that can be used to fund other requirements.
3. NVP is the greatest value among cooperative contracts thanks to volume savings and enhanced terms and conditions.
4. Well-written requests for proposals and contracts created by experienced, informed governmental procurement officers.
5. Lowest cooperative administrative costs with no effect on supplier prices.
6. Possibility to modify contracts to incorporate state-specific clauses.
7. Contractors unfamiliar with government procurement can benefit from a targeted supplier engagement, development, and training programme.

Compulink Services Available Under NYS OGS PBITS Contracts

Since Compulink is now listed on the NYS OGS PBITS contracts, Government can now hire this company’s IT services from the Office of General Services site. This certification and enlistment validate Compulink as a trustworthy, reliable, and efficient IT service provider. Thus, Government agencies will easily entrust their projects to Compulink.

Here are the following services Government can hire from Compulink under this contract:

1. IT Implementation:

Whether it’s desktop imaging, asset tagging, help desk, desktop support, migration support, remote workforce upgrade or hardware and software upgrades, Compulink can provide it all. As per this contract, Government can now seek proper IT installation services from Compulink. More so, enterprises like Compulink offers the best-in-class IT installation, ensuring a fast and secure network and enhanced longevity of your equipment.

2. IT Migration Services:

Compulink has become one of the industry’s best IT migration service providers. From remote workforce upgrades and software-hardware upgrades to platform, cloud, and server migration, there are various ways by which Compulink can help you with its Migration services. Under the NYS OGS Certified contract, any company partnering with the enlisted Compulink can leverage its Migration services. Under this contract, Compulink provides reliable and robust migration services to partners while working closely with them. Over the past few months, the company has collaborated with its partners to devise a tactic to accomplish its much-needed digital transformation.

3. Network Cabling:

With enlistment on the OGS PBITS contract, any US-based agency or company can now seek network cabling installation services from Compulink. Whether it’s fiber termination, data closet cleanup, network cabling, or patch panel configuration, the IT company will meet all your network cabling requirements. After this contract, more and more agencies have been trying to reach out to Compulink for their network cabling needs. And why wouldn’t they? After all, Compulink offers seamless access to end-to-end professional IT implementation services at a much more reasonable cost. Their dedicated network architecture professionals help you build an optimized and scalable IT infrastructure.

About Compulink Technologies Inc.

Based in New York City, Compulink Technologies Inc. is an emerging IT enterprise in the field of IT support and solution. Established in 1986, this IT firm has now grown into a leading solutions provider, offering end-to-end migration packages, enterprise-scale solutions, private/hybrid cloud services, and delivering the best-in-class software and hardware tools. With OGS PBITS certification and OMNIA contracts, the company has a long way to go. It’s best to say that it’s just the beginning for them!

The rapid pace of business growth requires IT support staff to be highly productive at all times. They should be able to resolve customer requests at high speed and manage various incoming support requests smoothly. That’s where the best software in 2023 for help desk support can help you.

The help desk support software solutions available in the market are the holy grail for IT support teams. The tools enable teams to track and streamline all tech support issues coming from employees as well as customers. Dive into this detailed guide to understand the concept of help desk support software and the top 7 tools businesses can choose.

Understanding Help Desk Support Software Solutions

Help desk support software solutions enable businesses to organize, manage, and respond to service-related requests. While some help desk solutions are useful for fulfilling external requests from customers, others fulfill internal requests from team members. Help desk service software includes several tools like a live chat solution, a shared inbox, and a knowledge-based platform. A help desk platform can improve your customer experience and the overall experience of your employees.

Now, let’s talk about the top 7 help desk support software solutions for businesses:

1. Compulink

Compulink provides your help desk staff the support they need with the help of dedicated remote IT help desk services. Our 24*7 help desk services are backed by certified technical experts trained to fulfill all your business needs. Compulink follows a client-first approach and focuses primarily on customer satisfaction and tech-savvy.

• 24*7 remote IT help desk services
• Offers support for desktop, laptop, mobile devices, networking devices, servers, and more
• Guaranteed Service Level via SLAs

2. Jira Service Desk

Jira Service Desk is an immensely popular help desk software tool for IT and customer support departments. The API support of the platform ensures that custom embedding can be performed. Moreover, the help desk software solution offers multilingual support. Jira enables agents to develop and access customizable queues for prioritizing, managing, and allocating IT support requests. The tool offers more than 350 third-party apps and add-ons to help with asset management and customer relationship management. Jira Service Desk users can choose between cloud and data center pricing plans.

• Highly customizable workflows
• Hassle-free integration with various help desk tools
• In-built reporting and SLA management features

3. Zendesk

Zendesk is one of the most popular help desk support software for customer help desk management and CRM. It comes with a host of valuable customer service tools, like an internal help desk for employees. Using automated workflows on Zendesk can enable customer service teams to smoothly prioritize and escalate tickets. The multichannel support functionality on Zendesk’s ticket management system is extremely beneficial. It enables customers to reach out to a business via different channels like social media, chat, email, web forms, and more. The pricing plans of Zendesk are separate for individuals and enterprises.

• Access to customizable dashboards and offer omnichannel support
• Availability of integrated survey to calculate Customer Satisfaction Scores
• Use the “Views” feature to easily filter customer requests

4. Zoho Desk

Zoho Desk is a useful tool that enables businesses to offer 24*7 customer support service without having a global team. No matter what type of products or services you are offering, the platform will help you offer high-quality support to customers consistently. The highly configurable and easy-to-manage platform is quite suitable for small businesses.

• Availability of specific dashboards for SLA management
• Segment customer requests using tags
• In-depth reporting and analytics for monitoring help desk metrics

5. HubSpot

HubSpot is primarily known as a CRM tool with various sales and marketing automation features. But the help desk and IT ticketing platform from HubSpot are also extremely useful. The software enables you to route, organize, and track support tickets using a single dashboard.

Due to strong backing from its CRM, HubSpot enables customer support agents to easily link incoming tickets of a customer to their past records. By referring to previous interactions with the customers, HubSpot enables customer support teams to offer a faster and more tailored service. The pricing plans of HubSpot differ according to the services you select.

• Canned snippets for answering frequently asked questions
• Easy to set up automated meeting schedules with customers
• Availability of reports related to resolution time, tickets closed, and a customer support agent’s productivity

6. FreshService

FreshService is one of the best IT help desk support in New Jersey for all your requirements. The cloud-based platform is extremely modern and intuitive. Users with little to no formal training will be able to navigate through this platform with ease. The help desk support service can be used through multiple channels, including email, phone, chat, and a self-service portal. FreshService is one of the best platforms for help desk support, with a flexible ticketing system and an in-built user portal.

• Availability of multiple integration options
• Highly customizable workflow
• Valuable IT support tools

7. Cayzu

Cayzu is a help desk service platform specifically designed for startups and small businesses. It offers a lot of valuable features along with several third-party integration options. The platform is time-saving because it enables customers to start tickets via emails, web forms, or even through social media. All configurations and setups are also easy, like the ticketing system of the help desk service.

• Supports Google Analytics integration
• Can deal with multiple brands and products easily
• Outstanding self-service portal with fair pricing

Final Words

Since solving IT support issues is extremely time-consuming, finding the best help desk service in New Jersey is crucial. Hopefully, our list of the top 7 help desk support software will help narrow down your search. Always remember to settle for a help desk service that caters to all your business needs.

The concept of virtualization underwent a transformation in the 1970s, and it is now used to refer to the construction of a virtual machine whose functioning is like a computer. With the advent of the internet, “virtual” private networks were rented out by several network providers, thus taking the idea of virtualization forward. In the 1990s, the use of virtual computers garnered popularity, which shaped up the current cloud computing infrastructure. It became popular as businesses learned more about the cloud’s capabilities and benefits.

A forecast for the market for public cloud administration and security services is shown in the statistics for the years 2015 to 2023. The public cloud administration and security market was projected to reach 35 billion US dollars in 2023.

Let’s clarify our understanding of what cloud management services are.

Managed cloud services encompass migration, upkeep, and optimization of a client’s cloud platform, whether partially or fully. A company can guarantee the effective operation of its cloud resources by utilising a managed cloud service supplier. Businesses can also save money by outsourcing cloud management to avoid the expenses of new hires and training.

Private, public, and hybrid cloud settings can all be provided by managed cloud services. It takes cooperation to work with a managed cloud services company. The managed cloud services provider assesses the user’s applications and data to decide which cloud resources are ideal for the user’s IT infrastructure. After that, they’ll create a unique plan outlining how to set up and maintain an optimised cloud setting.

Throughout the lifespan of a cloud solution, users employ managed cloud services. These services can be offered continuously or to assist with original adoption.

What Are The Components Of Controlled Cloud Services?

Various IT tasks, such as engineering on demand, operations management, round-the-clock help desk assistance, hosting, and implementation, can fall under managed cloud services. By offloading these duties to a dependable partner, you can free up your internal IT teams to concentrate on more complicated initiatives and projects that lead to new business outcomes.

Here are nine benefits of Cloud-Managed Services Providers

1. Cost savings:

You can control and reduce costly network maintenance costs by outsourcing your cloud management services. For medium-sized businesses , hiring a dedicated in-house IT team is unnecessary for small businesses with simple networks.

2. Recurring and Predictable monthly costs:

With the flexibility of cloud management services, you decide how much you are willing to pay for IT services with a consistent monthly bill. For example: During the first quarter, more support is required by tax supporters and less in the second through the fourth quarter. Working adults need a privatized learning institute in the evening when the students are after work online. You optimized based on the fixed monthly service plan customized to fit your budget.

3. Future-proofed technology:

To future-proof your data center, migrating to a cloud is the first step. Availability to your business regarding the latest technology is the second text. Your IT person must spend company time training by hiring an in-house IT staff. The newest technology is prepared by cloud staff.

4. Custom and integrated service:

As cloud management services are flexible, some providers offer pay-per-service plans that are payment plans that enable your business to focus on growing funds. The converged solution is provided by other cloud management services, which allows you to save costs. Network monitoring, security protection, or new service setup are included.

5. Robust infrastructure:

24/7 robust network infrastructure management is offered by cloud MPSs like Agile IT. Depending upon the service management, a cloud service provider can monitor and scan the network for patch requirement security. Managed service providers manage existing business practices and policies to coincide with your organizational goals.

6. Cybersecurity support:

Sensitive and business-critical data is safeguarded using managed cloud hosting. Malware attacks, API vulnerabilities, and other issues are identified using the visibility of IT infrastructure in conjunction with a robust setup of built-in cybersecurity risk management features and practices, which enables MSPs to do so effectively. The latest anti-virus software, encryption, and multi-factor authentication, which includes advanced security measures, are considered a traditional part of the software. 

7. Coverage on all service levels:

Cloud services provide better control over service levels, maintenance, and performance—our business advances due to comprehensive service agreements. Faster issue response if you work with cloud service managed services like Agile IT as it becomes more familiar with your network.

8. Centralization:

The provider oversees all servers and apps in a single data center in a managed cloud network. Centralized data can be accessed with the help of virtual services as allowed by remote networks.

9. Disaster Recovery:

Data is safe and secure across all the cloud services and applications if you use cloud-managed services. In case of any disasters, business operations can continue with minimum downtime.

Which Cloud-Managed Service To Choose?

Let us look into one of the oldest and top cloud managed service providers in New York City: Compulink. Compulink Technologies, Inc. was established in 1986 as a cabling network implementation business in New York City. It has evolved from its original business model to becoming a leading solutions provider, offering hybrid/private cloud services, implementing migration packages, enterprise-scale solutions and delivering market-leading hardware and software tools since it was founded.

It has grown and changed along with the IT industry since that time. For the Government, Education, SMB, Enterprise, and Health Care, this company has finished thousands of projects and assisted them in realizing their maximum IT potential. In the IT sector, change is inevitable, but our commitment to helping our customers in succeeding will never change.

Now coming to the most awaited services, Compulink Managed Cloud Services.

For many advantageous reasons, including lowering unnecessary costs and overhead, added security advantages, increased security, storage capacity, speed, and many others, the cloud is the best option for most businesses seeking to improve their IT estate.

Through the company have Managed Cloud Services, they have assisted numerous organizations in realizing the benefits of their infrastructure. From resource management monitoring to developing sophisticated cloud-native security strategies, the dedicated team will assist you in realizing the full potential of your cloud-based environment.

What Compulink Cloud Managed Services Offers?

1. Services for full-service, end-to-end cloud administration.
2. Benefits for general cloud administration, resource management, cloud security, and monitoring.
3. Direct access to a knowledgeable team of IT experts who can offer advice and perspective on any cloud-related issue.
4. Pre and post-cloud deployment assistance is dedicated.
5. Hybrid-cloud Assistance.

Final Thoughts

Your business can accomplish various objectives in the IT department and the company at large by working with a managed cloud services provider. Compulink is the best option for your business which will reduce complexity, better cost management, and accelerate growth and innovation. So, get in touch with them today for effective managed cloud services!

On average, workers spend 60 hours of their time a week at their workplace. It means they spend one-third of their day in the office during weekdays!

However, your employees will have to work on weekends or extra hours to cover up the time lost due to the malfunctioning of any business system in the office. This increases their working hours, often resulting in downtime and reduced employee productivity. This is where network cabling services come to aid.

Installing top-notch quality cabling across the business workspace allows you to avoid lengthy downtime in the office. Besides that, there are several other advantages of network cabling services for your business. Let’s find out what they are.

What Is Network Cabling?

Network cabling, also called structured cabling, is today leveraged by several businesses – small to large enterprises. Typically, these cables serve as the medium for exchanging information between devices. To be precise, network cabling refers to these cables’ infrastructure and the process of ensuring that they meet the specifications and needs of the building in which they are located. Adaptability, scalability, flexibility, less downtime, speed, and higher security are some key benefits businesses can get via network cable services in New York.

8 Key Advantages of Network Cabling Services For Businesses In New York

A wide range of gadgets and technologies have been created to be used as wireless networks for connecting networks. Yet, networks can be made more reliable and secure by using physical cabling.

Nonetheless, it is essential to assess network cabling before installing a new gadget in your place of business. Listed below are some business benefits of network cables.

1. Adaptability

Over time, there has been a clear acceleration in the pace of technological development. It implies the requirement to get ready for potential applications that will be used in the future.

Thanks to the high bandwidth provided by network cabling services, new applications can be implemented as soon as they are released.

2. Structured Cabling

When properly implemented, a structured network cabling system can ease the flow of daily activities. If the cables have become twisted, then the poorly arranged cabling may produce connectivity problems in the future. A single business standard does not govern network cabling solutions.

A dedicated network cable service provider takes care of developing a cable solution tailored to your company’s requirements. After that, your business can efficiently organize cabling for data, network, and voice needs.

3. High Speed

Twisted pair data cabling allows for greater speeds of up to 10 gigabits in certain network cabling variants. Since fiber optic cabling transfers light rather than regular data, it offers a bigger benefit over other forms. Network cabling is the best in the market as it can support high-speed usage over greater distances.

4. Minimal or No Downtime

Identifying and fixing problems with poorly arranged cabling systems may be challenging. Finding the problematic device can be difficult if multiple devices are connected to multiple networks.

Moreover, unorganized cabling arrangements are more likely to cause setup confusion and mistakes. It takes more time to diagnose a problem when your communication channels are down, and you’re forced to wade through a maze of network cables.

Your data cabling systems and your voice perform significantly better and are much more dependable when the infrastructure enables quicker and simpler fixes. In simple terms, possessing multiple devices connected to a single network facilitates fast problem identification and effective resolution.

5. Simplicity & Scalability

Businesses can maintain connectivity of their communications networks even as they expand by installing appropriate network cables. Without worrying about modifying the network or adjusting the framework, your business can introduce future system improvements as required.

By selecting a network cabling system, you can choose a simple and well-organized solution for your company. Establishing numerous wiring infrastructures in a single location with a well-organized cabling system is less annoying.

The reason for this is that companies rely on a variety of gadgets and IT hardware that needs wiring.

6. Cost-Effective In The Long Run

A well-designed network cabling system will enable you to cut costs and increase your bottom line because of its dependability, adaptability, and scalability. Maintenance, downtime, reorganizing, and adding new technologies to your infrastructure can all be less expensive when everything is organized.

7. Safety

Every organization must prioritize safety. A well-organized network cabling system is crucial to enhancing workplace security. With unorganized wiring, there is a higher chance of fires, trips, and electric shocks.

A structured network cabling system enables you to concentrate more on effectively managing the company. That’s because it completely eliminates the chance of any potential risks that might arise in the server room.

8. Security

The improved security measures these cable networks offer are another benefit of network cabling. While adding a complex password and using encrypted Wi-Fi can help increase wireless networks’ cybersecurity, they still fall short of the strength of network cabling solutions.

Conclusion: Get The Best Network Cable Services In New York With Compulink

Every business workplace has its own set of cabling requirements. Thus, all structured network cabling system designs are unique from one another. Businesses must install their network cabling system by professionals to make sure it’s personalized and tailored to your business requirements. Having it professionally installed also guarantees that it is optimized to make the most out of the benefits outlined in this guide.

Compulink – a leading cable network service provider in New York – can assist you in establishing and maintaining a structured network cabling system that boosts productivity, lowers downtime, future-proofs your company, and saves money.

Compulink has all the expertise and skills it takes to design a scalable network cabling system for your business. So, connect with them today!

How to Design an Effective Data Center Transformation Plan?

Data centers are crucial for organizations to manage and organize massive volumes of information in today’s rapidly evolving digital environment. Companies must alter their data center to be competitive and respond to shifting business requirements as technology develops and demand increases.

Data centers are essential for handling, processing, and storing enormous amounts of data. A data center transformation strategy, however, may be difficult and complex to plan and implement.

Let’s explore the key steps and considerations for designing an effective data center transformation plan:

-Defining Transformation Scope and Timeline:

Once you have assessed your current state and established your objectives, defining the scope and timeline of your data center transformation is essential. This includes determining the extent of the changes you intend to make, such as hardware upgrades, virtualization, cloud migration, or architectural redesigns. Setting realistic timelines and milestones will help ensure your transformation plan stays on track and aligns with your business requirements.

-Establishing a Transformation Team:

A successful data center transformation requires a dedicated team with expertise and experience. Identify key stakeholders from various departments, including IT, operations, finance, and executive leadership, who can contribute to the transformation process. Assign roles and responsibilities to team members, ensuring clear communication channels and accountability throughout the project.

-Developing a Migration Strategy:

When designing a data center transformation strategy, developing a comprehensive migration plan that minimizes disruptions to ongoing operations is essential. Determine the sequencing and prioritization of migration activities, considering factors such as the criticality of applications, dependencies, and potential risks. Also, establish a rollback plan to address unforeseen issues and ensure business continuity during migration.

-Building Scalability and Flexibility:

Design your transformed data center to be scalable and flexible, allowing for future expansions and technology advancements. Consider implementing modular architectures, virtualization techniques, and cloud-native solutions to enable agility and resource optimization.

-Testing and Validation:

Conducting thorough testing and validation is crucial before implementing your data center transformation strategy. Establish a testing environment that replicates your production systems and applications to ensure a smooth transition. Test your transformed data center components’ performance, resilience, and interoperability, and address any issues or bottlenecks before the final implementation.

-Implementing Change Management:

Effective change management is vital for the success of your data center transformation plan. Communicate the benefits and objectives of the transformation to all stakeholders, ensuring their buy-in and support. Regularly communicate progress and updates to keep everyone informed and engaged throughout the transformation journey.

-Continual Monitoring and Optimization:

Continuously monitor key performance metrics, such as energy efficiency, resource utilization, and system availability. Identify areas that require optimization and implement corrective measures accordingly. Stay updated with advancements and industry trends to ensure your transformed data center remains cutting-edge and future-proof.

Trends Driving Data Center Transformation

1. Edge Computing:

The rise of edge computing is driving the transformation of data centers. With the proliferation of IoT devices and the need for real-time data processing at the network edge, data centers are distributed closer to the data source to minimize latency and improve performance.

2. Big Data and Analytics:

The exponential growth of data and the demand for advanced analytics capabilities drive data center transformation. Organizations require powerful infrastructure to process and analyze massive volumes of data efficiently.

3. Artificial Intelligence and Machine Learning:

Data centers are being transformed to support AI/ML workloads and enable efficient training and inference processes.

4. Sustainability and Green Initiatives:

Environmental concerns and the need for energy efficiency are driving the transformation of data centers. Organizations are adopting green technologies, optimizing cooling systems, and implementing energy-efficient practices to reduce their carbon footprint.

5. Security and Compliance:

Data security and compliance regulations’ increasing importance shapes data center transformation. Organizations invest in robust security measures, encryption technologies, and compliance frameworks to protect sensitive data and ensure regulatory adherence. Thereby, it is important to look for a data center solution provider that brings experience and expertise to the table.

6. Software-Defined Infrastructure:

The adoption of software-defined infrastructure is an important factor as well. SDI allows for greater agility and automation by virtualizing and abstracting key data centers components such as networking and computing resources.

7. Hybrid and Multi-Cloud Environments:

The trend towards hybrid and multi-cloud environments has been a decisive factor. Organizations are optimizing their data centers to seamlessly integrate with public and private cloud platforms and enable workload portability.

8. Remote Workforce and Digital Collaboration:

The shift to remote work models and the increased reliance on digital collaboration tools drive data center transformation. Organizations are upgrading the infrastructure of their data center to support remote access, virtual meetings, and secure collaboration.

These trends collectively highlight the need for data center transformation to meet evolving business requirements, leverage emerging technologies, enhance agility, and ensure security and sustainability in a rapidly changing digital landscape.

Parting Words

Designing an effective data center transformation plan requires careful assessment, strategic planning, and meticulous execution. By choosing a reputed data center service provider, organizations can embark on a successful data center transformation journey, unlocking new efficiency, scalability, and agility levels in their operations. Remember, a well-designed transformation plan is the foundation for a modern and future-ready data center.

FAQs:

What are the three forms of data transformation?

The three forms of data transformation are:

• Structured Data Transformation – Changing the structure or format of data.
• Semantic Data Transformation – Altering the meaning or interpretation of data.
• Aggregation Data Transformation – Combining multiple data elements into one entity.

How should you plan a successful data center relocation?

To plan a successful data center relocation, assess the new location, create a detailed migration plan, ensure data backup and redundancy, coordinate with stakeholders, and conduct thorough testing and validation.

What is a data center transformation?

Data center transformation refers to making significant changes to an organization’s data center infrastructure and operations to improve efficiency, scalability, and adaptability to emerging technologies.